Shipping & Delivery
We offer Standard UPS and Expedited shipping options. Each option offers a different delivery date. However, all options require time to process the order before shipping.
We pride ourselves on fast shipping and will do our best to ship your item within 24 hours. For larger orders, we might be able to have the item(s) shipped via common carrier.
Flat Rate Shipping Charges
Note: Select items and Brands have Free Shipping and will show on product page.
- Cart Total .01 to 99.99 = $9.95
- Cart Total 100.00 to 199.99 = $12.95
- Cart Total 200.00 to 298.99 = $14.95
- Cart Total 299.00 and up = Free Shipping
Expedited Shipping Cost
We calculate shipping charges by the weight and size of the item. To determine your shipping costs for an item(s), simply add the item to the Shopping Cart. The shipping charges will be displayed in the Shopping Cart before any credit card information is required. Your shipping address is required to see expedited shipping rates. Don't worry about adding items to the Shopping Cart - you can remove them at any time.
Shipments to international locations, AK, HI and oversized packages that require special freight are subject to change (if any changes required, you will be notified via customer service)
Lost or Stolen Packages
If your order was marked as delivered but you did not receive the package, please contact our customer service right away. We will start a investigation with the shipping carrier to retrieve your package. The carrier investigation may take up to 5 business days. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. Factory Direct Hardware Hardware is not responsible for any stolen packages.