Specialized Hardware Support for Every Project
Factory Direct Hardware, Inc. is an online hardware retailer focused on helping customers identify and source the right products for residential, remodeling, maintenance, multi-unit, and commercial projects. Our catalog includes door hardware, cabinet hardware, locks and security hardware, commercial door hardware, replacement parts, medicine cabinets, lighting, and related finish hardware.
Online Retailer Based in Virginia
Factory Direct Hardware is based in Ashland, Virginia, and serves customers throughout the 48 contiguous United States. We operate as an online retailer rather than a walk-in showroom, with an emphasis on accurate product information, knowledgeable support, and clear guidance before and after an order is placed.
What We Help Customers Do
Identify the Right Hardware
Hardware replacement can depend on details such as function, handing, backset, dimensions, finish, mounting, and compatibility. Our team helps customers work through those details so they can narrow the options before ordering, especially when replacing existing hardware or matching an older installation.
Buy for Projects of Different Sizes
We serve homeowners, contractors, builders, remodelers, property managers, maintenance teams, and commercial buyers. Customers planning larger orders can request project pricing, and eligible lock orders can receive free standard keying.
Source Residential & Commercial Products
Our assortment spans residential and commercial hardware from many manufacturers and product families. That includes complete hardware sets as well as replacement and repair items where measurements, specifications, or compatibility may matter more than appearance alone.
Clearer Information Before You Order
How Fulfillment Works
Because our catalog spans many manufacturers and product categories, products may be stocked or fulfilled from different warehouses, manufacturers, distributors, or other authorized fulfillment locations. Items in the same order may therefore ship separately or arrive on different dates. We do not maintain a live inventory feed for every supplier or fulfillment location, so customers with firm installation dates or project deadlines should contact us before ordering so we can help confirm estimated availability and timing. See our Shipping Policy for current details.
Hardware Learning Resources
Choosing hardware often starts with understanding measurements, terminology, functions, and installation requirements. Our Hardware Learning Center provides practical guides for common hardware questions, while our Hardware Glossary explains industry terms that shoppers may encounter while comparing products.
Product Support
If you are trying to identify a replacement part or compare products, useful details can include photos, manufacturer markings, model information, measurements, door preparation, existing hardware, and the intended function. Providing those details when you contact us helps our team give more specific guidance.
Shipping, Returns & Order Help
We publish our current shipping and return requirements so customers can review them directly. For delivery terms, lead-time guidance, freight information, and destination restrictions, see our Shipping Policy. For return eligibility, authorization requirements, restocking fees, and damaged or incorrect merchandise procedures, see our Refund Policy.
Need Help With a Hardware Question or Project?
Whether you are replacing one piece of hardware or planning a larger residential or commercial order, our goal is to help you get to the correct product with fewer surprises. Start with our Contact Us page, or submit a project quote request when you are purchasing for a larger job.
For an approved return, use our Start Your Return Request form so the correct authorization and return instructions can be provided.