Factory Direct Hardware accepts major credit cards through Shopify Payments. We also offer Shop Pay for a faster checkout experience.
Our checkout uses secure payment processing to help protect your payment information during checkout.
If your payment is declined, it does not always mean there is a problem with your card. In many cases, a payment may be declined because the billing information entered at checkout does not exactly match the information your bank has on file, because the card issuer blocked the transaction for security reasons, or because the card has insufficient available funds.
Common reasons a payment may be declined
- Billing address does not match the address on file with the card issuer
- ZIP code was entered incorrectly
- Security code (CVV) does not match
- Card has insufficient available funds
- Bank declined the transaction for security reasons
- Card issuer placed a temporary hold on online or higher-value purchases
Before trying your payment again, please check the following
- Enter the cardholder name exactly as it appears on the card
- Make sure the billing address matches the address on file with your bank
- Re-enter the ZIP code and CVV carefully
- Confirm the card has enough available funds
- Contact your bank or card issuer if the payment continues to be declined
Some orders may require additional review before final approval. If your order is placed successfully but needs additional verification, our team may contact you to confirm the order details.
Need help with your payment?
If you continue to experience payment issues, please contact our customer service team.
Phone: (855) 368-1040
Contact us: https://www.factorydirecthardware.com/pages/contact-us
