Thank you. Your return request has been submitted to Factory Direct Hardware.

Our team will review the order information, return reason, product condition, photos, requested resolution, and any applicable manufacturer requirements.

Please do not ship the product until you receive return authorization and return instructions from Factory Direct Hardware.

Thank you. Your return request has been submitted to Factory Direct Hardware.

Our team will review the order information, return reason, product condition, photos, requested resolution, and any applicable manufacturer requirements.

Please do not ship the product until you receive return authorization and return instructions from Factory Direct Hardware.

Return Request Form

Order Information

Product Information

Return Reason

Website Feedback

Product Condition

Damaged, Defective, Incorrect, or Incomplete Orders

Photo Uploads

Restocking Fee Notice

Restocking fees generally do not apply when:

A manufacturer-specific restocking fee may apply when:

Restocking Fee Waiver for Replacement Orders

Replacement Order Information

Return Shipping

Additional Comments

Customer Acknowledgments

Return an Order