Emtek 2174US138 Round Passage Pocket Door Mortise Lock

The Emtek 2174US138 Round Passage Pocket Door Mortise Lock is a passage pocket door lock featuring Brass and 12.3. Shared product specifications apply across available finish or configuration variants.

2174US138 Round Passage Pocket Door Mortise Lock

• Product Type: Passage Pocket Door Lock
• Material: Brass
• Length: 12.3
• Height: 4.7
• Width: 6.5
• Finish options: Oil Rubbed Bronze, Satin Brass, Polished Nickel Lifetime, Satin Nickel, Flat Black and more
• Base SKU: 2174US

Additional Emtek Information

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Questions

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Need to a make a return or report a damaged shipment?
No problem. Simply email cs@factorydirecthardware.com with your original invoice number and reason for return, and we'll email instructions for making your return.

We do ask that your return meets the following rules:

• RGA request must be made within 60 days of receiving your order.          
• Products are in original packaging.       
• Products have not been installed or used.          
• Clearance returns are not accepted.

FAQ
Do I pay a restocking fee?

All  returns are subject to a 15% restocking fee. 

Do I pay the return shipping?

We do not pay the return shipping unless an error was made on our end. We suggest shipping the return with FedEx or UPS so that proper tracking can be obtained.

What if my order was damaged or defective?

Please email cs@factorydirecthardware.com within 3 days of receiving the order to report the damage with pictures. We'll work to get replacements to you in a timely fashion.

How can I make an exchange?

We technically don't "exchange" orders. We find the easiest way to handle an exchange is to make your return and place a new order for the correct product. We will waive the 15% restocking fee if you let us know your new order number.                     

Important:

Special ordered products are not returnable.