Falcon Products Warranty

Warranty Overview

For more than 50 years Falcon has designed and manufactured products to meet the unique needs of the commercial furniture market. Falcon has received countless testimonials, from customers around the world, who appreciate superior quality, comfort and performance.

Falcon’s customers should enjoy many years of beneficial use if they follow the guidelines in our Care and Maintenance Manual, which can be viewed on our website at www.falconproducts.com and downloaded in a printable PDF format. It is very important to note that all commercial furniture products, including Falcon’s, are subject to normal wear and tear and as a result, require regular care and maintenance, as well as professional cleaning. All products will eventually need to be replaced.

Falcon provides an industry leading limited lifetime warranty which guarantees product quality and performance under normal use conditions in the market segments and applications for which the products were designed. If products are not properly maintained or if they are abused in any way, the useful life of the products will be significantly impaired and the warranty will be void. If you are a current customer in good standing or a prospective client, and wish to review Falcon’s comprehensive warranty document, which includes all current policies, limitations and exclusions, please email your request or any warranty related questions to warranty@mycfgroup.com. If you have purchased, or plan to purchase, Falcon products through a dealer or agent, please request a copy of your dealer’s warranty directly from the dealership which has the responsibility to fulfil your warranty claims.