General Shipping Policy
Factory Direct Hardware currently offers three shipping options for your convenience: UPS Standard Ground, Second Day Air and Next Day Air. If you ordered more than one item, you may receive them in multiple boxes on different days due to varying item availability and shipping locations. We do not charge you extra shipping for split shipments.
Some items cannot be shipped via Next Day and Second Day delivery service as these delivery methods involve air transport. Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier-these items are identified at time of purchase and may require additional handling fees and oversize charges from UPS.
We do our best to ensure that shipping is correctly calculated before you purchase. We reserve the right to notify you after you've purchased an item if there are any additional shipping or handling charges necessary to deliver your order. You also have the right to modify or cancel your order for a full refund upon notification of additional shipping charges.
During holidays, any orders received will not be processed until the next business day.
Items not specifically marked as IN STOCK are either out of stock or located in a warehouse facility that we do not have a live inventory feed with. If your order is time sensitive, please contact us to ensure your products will ship in a suitable time frame.
- Standard Ground - Typically 1-5 business days. An economical choice for all of your shipments. All products eligible for free shipping will have this option available.
- 3 Day Select - Delivery by the end of the third business day not including up to 1 day to process and submit the order. An ideal mix of economy and guaranteed delivery.
- Second Day Air - Delivery by the end of the second business day not including up to 1 day to process and submit the order. Ideal for shipments that do not need overnight service.
- Next Day Air - Next business day delivery not including up to 1 day to process and submit the order. Ideal for shipments that must arrive earlier in the business day. Carriers have cut-off times, depending on the time of day the order is placed it may not ship out until the next day.
- Note: Shipping times can vary based on weather, locations, and traffic.
NOTE: Product shipping times vary depending on when the order is placed. For example, If an order is placed late at night it will not be processed until the next business day.
Curb Side Delivery ( "LTL" Shipping)
We use LTL for large, heavy, or highly breakable items. Items are loaded onto pallets and then into a truck to ensure a safe delivery. For example porcelain items are shipped LTL since they are highly breakable and this ensures you receive a fully functional product without damage. An LTL shipment is on average 7-10 business days. Shiping times can vary based on weather, locations, and traffic.
We can ship anywhere within the United States all 50 States.
Please note that anything marked Freight (LTL) cannot be shipped to an APO/FPO/DPO address as LTL carriers cannot deliver to APO/FPO/DPO addresses and the items are too large to be shipped via UPS. Note: (LTL) shipping is only available to the contiguous states*.
Shipments to Canada
We no longer ship to Canada
Duties, GST and Sales Tax
Duties and taxes depend on the item puchased, the country of origin of the goods, and the province of residency. Please check the Canada Border Services Agency Duty and Tax Estimator for more information. Although most goods made in the USA will not be assessed duty, some of our imported goods are subject to Canadian duty. Any duties and taxes are collected at the time of delivery.
Shipping and Brokerage Charges
Orders delivered to Canada can be shipped by UPS Canada Standard, UPS Worldwide Expedited, UPS Worldwide Saver, and UPS Worldwide Express. Brokerage fees, duties and taxes are collected upon delivery, and are outside of our control.
Shipping & Order Confirmations
Shortly after placing your order, you'll receive an email confirming that we've received your order. You'll receive a second email when your order has shipped. (You'll receive more than one shipment confirmation email if your order is fulfilled in multiple shipments). Please save these email invoices for your records.
Factory Direct Hardware offers free shipping on all orders over $299.00 delivered by UPS Standard Ground and on orders over $2500.00 delivered by Curb Side Delivery (LTL), to the 48 contiguous states.
Free Shipping offer is for a limited time and subject to change.
Factory Direct Hardware provides excellent fill rates, but occasionally we must backorder our source inventory. This means that different parts of your order can come from various locations around the country and at different times.
. In the unlikely event we are unable to ship your complete order, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via email of the estimated delivery date for your backordered items. You will NOT be charged any additional freight charges for items that are backordered.
*Free Shipping offer is for a limited time and subject to change.