Welcome to the Factory Direct Hardware Support Center

(855) 368-1040
Phone Support
M-F: 8am-6pm EST
Sat & Sun: Closed

Chat Support
M-F: 8am-6pm EST
Sat & Sun: Closed

Factory Direct Hardware
P.O. Box 1342
Ashland, VA 23005
United States

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

A valid email address is required to submit a ticket.