(Last updated 03/27/2012)
In order to become a Customer of this Web site, you must first complete the registration form and create a user name and password. During registration you are required to give contact information such as name and email address. We use this information to contact you about the services and products on our site in which you have expressed interest. We do not share your personal information with third parties in ways other than disclosed in this privacy statement.
Access to Personally Identifiable Information (Customers)
If you're personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on your user control panel by logging in. Or by emailing our Customer Support at Contact Us
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at Contact Us
We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. http://www.microsoft.com/info/cookies.mspx
We use other third parties 2Checkout Paypal and Google Checkout to provide payment processing. When you purchase merchandise, they will collect your name and billing address as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Factory Direct Hardware is the sole owner of the information collected on FactoryDirectHardware.com. Factory Direct Hardware collects personally identifiable information from our users at several different points on our Web site.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information such as name, email, credit card information and billing address. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications from the Site
Special Offers and Updates
We will occasionally send members information on product upgrades, services, special deals, and promotions. You are automatically signed up for these emails by joining. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the Choice/Opt-out section.
Newsletters and Promotions
Customers are automatically subscribed to our newsletters; we use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide a way to unsubscribe. Please see the Choice/Opt-out section
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at Contact Us
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
If you choose to use our referral service to tell a friend about our products or site, we will ask you for your friend's email and your email address. We will automatically send your friend a one-time email with a link to the listing inviting him or her to visit the site. Factory Direct Hardware does not store this information. It is used for the sole purpose of sending this one-time email.
Your friend may contact us at Contact Us to request that we remove this information from our database.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Factory Direct Hardware is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site http://www.factorydirecthardware.com/. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact
Factory Direct Hardware
P.O. Box 1342
Ashland, Virginia 23005
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. We use TrustMe.net as our third-party privacy certification service. If you have any issues or complaints with our privacy policies, you can contact TrustMe.net Guardian services via http://www.trustme.net. TrustMe.net will help you address any problems you have with our privacy practices so that we can improve our customer service.